TelephoneMessagePad (TMP) is a hosted system for taking, distributing, and managing phone messages. TMP provides flexible forms your employees fill out while on the phone call. These forms resemble common office forms but ones you may customize to meet your needs.
Why a call ticket system is included
The path to closing a call can many times involve substantial complexity: call backs to an answering machine, need to consult experts, handoff to another agent, etc. Telephone Message Pad is designed to let you track and manage the process.
Call tracking accounts for more than half of the projected 10X+ ROI (return on investment).
Contact Center Technology
TMP is implemented as an internet-based service to avoid the many limitations of systems based on individual computers. The service is accessed via https (SSL encryption) as a standard feature, not a costly add-on. The service is routinely backed up to a standby system continuously. If the primary goes down, the secondary is activated and becomes the active system.
