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DairTel autoanswer review

You may listen to audio recordings DairTel takes when you work on a ticket. The icon for an audio recording you have never listened to before is:

and the icon for an audio recording you have listened to is:

In either case, clicking the icons will open up a browser tab or separate program to play the audio through your computer speakers. When you close the tab, you will see a screen looking something like this:

Please click the big button at bottom. Do not use the other navigation elements at this point. The reason is that clicking the button is what registers that you have listened or started listening to the recording and if you navigate away without clicking the button, the "listened" status is not updated.